Intertek ETRUST - Total Quality Assurance for Cross Border E-Commerce

Difficulties in the trading environment have led to uncertainty in international economies. The development of cross-border trade provides new emerging opportunities for businesses.

According to industry experts, the global e-commerce market will reach one trillion US dollars in the year 2020. China’s strong domestic market is another golden opportunity. China’s GDP has seen a 6.4% growth in the first quarter of 2019, and almost two-thirds have come from domestic consumption.

Intertek Group is partnering with Shenzhen E-business Better Service Center (EBS) a third-party organisation dedicated to the construction of e-commerce credible environment authorised by the Chinese government and serving more than 3 million enterprises in the Greater Bay Area to launch a “Global Corporation Certification” program.

This program will provide on-site verification services on the merchant’s facilities, as well as verify the legal status of these cross-border merchants.

The objectives of this program are to develop a standard for quality, cross-border merchants, strengthen the confidence of buyers and consumers, and enhance global competitiveness.


  • Intertek Group and EBS are both third-party independent organisations with credibility globally
  • Evaluation standards are developed according to the latest situation of cross-border trade
  • Provide objective audit reports. Buyers and consumers can check the report details on our websites
  • Merchants must renew the certificate by re-auditing on a yearly basis

Assessment Criteria

Our professional auditors will evaluate your corporation according to the following criteria: 

  • Corporate Information Auditing
  • Copyrights, trademarks & Intellectual Properties Auditing
  • Warehouse & Logistics Management
  • Quality Compliance
  • Company Profile
  • Operational Control
  • Production Capabilities
  • Social Compliance
  • Environmental Compliance
  • Websites Auditing
  • Security Compliance
  • Training Records

Our independent committee, which is comprised of experts from Intertek & EBS expertise will rate the corporation based on the actual scores and reports from the auditor.

Stages of Assessment

  • Initial Assessment (Free of Charge)
  • Submission of Application
  • Assessment by auditors
  • Acknowledgment of result & grading (Re-assessment can be applied if fails)
  • Presentation of Certificate - Merchants can display the certificate on their website and other marketing materials

Applicant Qualifications

  • Cross-border merchants from any industry
  • Applicant must have business registration and a bricks-and-mortar office
Contact Intertek