Quality Management Systems Training Courses - UK

A one-day training awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems.

This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process.

Duration: 1 Day, 09.00 – 17.00

Price: £495 +VAT

Who should attend: Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the 2-day auditor course without prior experience of quality systems.

Course objectives:  This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented. On completion of the course, delegates are expected to be able to:

• Describe the purpose of a quality management system with relevance to the 7 principles of quality management
• Explain the purpose, content and interrelationships of ISO 9000, ISO 9001, and ISO 9004
• Interpret the requirements of ISO 9001 in the context of an effectively implemented business management system

Course content: 

• Background to Quality Assurance
• Setting quality objectives
• The ISO 9001:2015 series standards
• Measurement and analysis
• Process Approach
• Continual improvement
• The 7 quality management principles
• Organisational Context
• ISO 9001 clause requirements
• Risk based thinking

Benefits:  Attendance will enable delegates to:

• Decide how best to develop the Quality Management Systems of their organisation
• Add to their quality management career credentials
• Understand the relevance of quality standards to their organisation
• Be able to set quality objectives.
• Demonstrate the competitive benefits of quality standards to their own and other organisations

Style of delivery and course leaders:   Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Their team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

In house: Our in-house courses can be designed and delivered at your site to closely match your specific requirements. Get in touch for a quote: Email ukenquiries@intertek.com Tel: 0116 296 1620

Book here: https://www.intertek.com/training/uk/#courses/BA004/

This Internal Auditor training course empowers employees to identify any gaps that challenge the effectiveness of an organisation’s quality management system. The course will also provide both technical knowledge and practical skills essential to becoming a competent internal auditor for quality management systems in line with ISO 19011.

Duration: 2 Days, 09.00 – 17:00

Price: £795 +VAT

Who should attend: This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.

To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development.This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented.

Course content:

• Plan-Do-Check-Act methodology and other fundamental quality management principles
• Business process auditing
• Risk based thinking
• Quality Internal Auditor
• The structure and principles of the ISO 9000 series standards
• An overview of ISO 9001
• Quality management system implementation issues
• Effective auditing techniques and good audit practice

Benefits:  Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable

Style of delivery and course leaders: 

Our course leaders have unrivalled quality management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government.  They have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas

In house: Our in-house courses can be designed and delivered at your site to closely match your specific requirements. Get in touch for a quote: Email ukenquiries@intertek.com Tel: 0116 296 1620

Book now: https://www.intertek.com/training/uk/#courses/BA015/

This intensive ISO 9001 5 day Lead Auditor course is a challenging and highly interactive CQI and IRCA certified training programme for those who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role.

Duration: 5 Days

Price: £1,495 +VAT

Objectives: 

• To enable you to lead an audit team
• Audit the quality management system of an organisation to the requirements of ISO 9001:2015.

Prior knowledge:  Those attending this course are expected to have knowledge of the following:

• Quality management principles and concepts:
• The Plan, Do, Check, Act (PDCA) cycle
• The relationship between quality management and customer satisfaction
• Quality management terms and definitions and the 7 Quality Management Principles
• The process approach used in quality management
• Process Based Quality Management Systems
• The structure, content and requirements of ISO 9001
• This knowledge can be gained in a number of ways: Previous experience and existing knowledge. Reading or self-study

Course content:

• ISO 9001:2015 – evidence required for conformity
• Roles and responsibilities of auditors and lead auditors
• Processes and techniques for planning, conducting & reporting audits
• Audit follow-up activities and auditing for continual improvement

Benefits:

The course is designed not only to help people perform value-adding quality audits, but also to develop delegates’ wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as risk based thinking, understanding how internal and external issues are managed by an effective management system, customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the CQI and IRCA Certified training scheme.

Style of delivery and course leaders: 

Our course leaders are quality management professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.

Certification: Delegates successfully completing the course, including examination, will be awarded a CQI and IRCA Certified training accredited certificate. (18086)

In house: Our in-house courses can be designed and delivered at your site to closely match your specific requirements. Get in touch for a quote: Email ukenquiries@intertek.com Tel: 0116 296 1620

More information: https://www.intertek.com/training/uk/#courses/BA018/

This highly participative course provides comprehensive instruction on auditing aerospace quality management systems (AQSM) and follows the basic process of an internal audit of an aerospace manufacturing facility, from audit preparation and completion through the corrective action process.

Duration: 2 Days, 09.00 – 17.00

Price: £795+VAT

Who should attend:

• Internal audit program managers
• Quality professionals
• Management representatives
• Line managers
• Anyone who will perform internal audits
• Companies seeking AS9100 certification
• Companies that recognize the value of operating a controlled quality management system

Course content:

• Detailed discussion of AS9100D and the objective evidence needed to show conformity to the requirements
• Identifying key activities for performing a successful audit
• Planning aerospace internal audits
• Developing effective auditing techniques
• Developing and practicing skills to accomplish process audits
• Ensuring that internal audits are a value added activity
• Evaluating the significance of audit findings
• Improving communication skills for the presentation of audit findings
• Reporting the findings and evaluations
• Developing and implementing corrective action programs
• Understanding audit guidance provided by AS9101F

Prior knowledge: To gain maximum benefit from this course, attendees should already be familiar with the AS9100 standard.

In house: Our in-house courses can be designed and delivered at your site to closely match your specific requirements. Get in touch for a quote: Email ukenquiries@intertek.com Tel: 0116 296 1620

Book here: https://www.intertek.com/training/uk/#courses/BA087/

Join this course to learn how to perform effective Internal and Supply Chain Audits of your organisation’s Quality Management System against the enhanced requirements of the Automotive Industry Quality Standard IATF 16949:2016.

Duration: 2 Days, 09.00 – 17.00

Price: £795 +VAT

This 2 day course, based on ISO 9001:2015 and IATF 16949:2016 requirements:

• Explores both standards
• Examines the ability to audit customer-specific requirements by the OEM’s
• Examines how the performance of Core Analytical Tools are evaluated
• Develops a comprehensive working knowledge of the enhanced auditing skills required to facilitate value added audits in the automotive sector and its supply chain

Who should attend:  This course will benefit experienced auditors looking to upgrade their audit skills and become familiar with the requirements of both ISO 9001:2015 and IATF 16949:2016. Those new to auditing will also gain the knowledge to conduct audits to the Automotive Industry requirements. Delegates will learn to audit to the requirements of the standards using the automotive process approach.

Prior knowledge: While there are no formal pre-requisites, it is strongly suggested for delegates to gain the most from this course, a knowledge of ISO 9001:2015.  We recommend our E-learning ISO 9001:2015 Foundation as a minimum level of awareness of the current quality standard associated with this course.

Course objectives:  The course utilises a variety of teaching methods including interactive workshops, simulated audits, tutorials and case studies. These methods facilitate the development of the necessary skills to conduct an effective internal audit including:

• Develop practical audit skills to facilitate value-added audits
• Enhance evaluation and communication skills necessary to conduct effective audits
• Refine reporting skills to document value-added audit findings, and validate corrective actions for effectiveness

This course utilises the newly revised IATF16949:2016 as the reference standard for Automotive Quality Management Systems. By attending this course, delegates will gain an understanding how to audit using the automotive process approach, as well as the ability to audit the customer-specific requirements defined by the OEM’s.

Course content:

• Review of IATF 16949:2016 Quality Management System criteria
• Discussion of the automotive process approach and it relevance to customer satisfaction and business performance
• Relationship of the core quality tools (FMEA, PPAP, MSA, APQP, SPC) to IATF 16949:2016 and how the core quality tools are evaluated as part of Internal Audits
• Co-ordinating an effective process-based audit program
• Prioritising audit frequency based on risk
• Developing effective process-based auditing techniques
• Development of process-based auditor working documents (i.e. checklists)
• Practicing process-based auditing skills using interactive workshops
• Evaluating the significance of audit findings and their impact on business performance and customer satisfaction
• Development of communication skills and techniques necessary for the presentation of audit findings
• Writing value-added non-conformity statements
• Developing, implementing and verifying of corrective actions
• Auditing continual improvement programs and business objectives

Course leaders and style of delivery: Our course leaders have extensive experience in Quality Management in the automotive sector. Their direct practitioner experience enables them to make the course more interesting by using relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

Certification: Delegates successfully completing the course will be issued a certificate by Intertek SAI Global.

Book here: Intertek Academy - UK

This 2 day on-site course is designed to equip delegates with the knowledge and practical skills to either implement or enhance an existing Quality Management System (QMS). Discover the actions, tools and techniques required to implement or improve a QMS including procedural and process information.

Duration: 2 Days, 9.00 – 17.00

Price: £795 +VAT

NB: This course is available on-site only.

Who should attend:

Those who:

• Manage compliance obligations including statutory and regulatory requirements
• Are responsible for processes within an organisation
• Manage documentation and records keeping programs and systems
• Manage or oversee supplier and contractor quality related performance
• Manage compliance or quality related conformance audit programs
• Conduct strategic management reviews of quality related performance outcomes
• Manage or oversee issue resolution relating to product, service or process quality
• Manage or overview improvement initiatives to enhance some aspect of quality

Course objectives: Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate and improve the effectiveness of your system.

Course content:

• Understanding the elements of a QMS
• Establish the scope and purpose of a QMS based on stakeholder needs and expectations
• Design a QMS framework incorporating process management tools and techniques
• Undertake GAP analysis and document processes incorporating operational controls
• Implement or improve a QMS framework using training, communication and performance monitoring tools and techniques
• Evaluate performance results and implement improvements

Benefit: As a contributor to Continuous Personal Development this course offers valuable day to day knowledge and skills essential to an efficient quality management system.

Style of delivery and course leaders: Our course tutors are qualified and experienced with extensive practical knowledge across a wide range of commercial, institutional and industrial environments.

Certification: All delegates will be awarded a certificate verifying attendance and completion of the course.