Live Webinar: Problem Solving – Root Cause Analysis and Corrective Action

The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented. However, it is recognized that complete prevention of recurrence by one corrective action is not always possible. Conversely, there may be several effective measures (methods) that address the root cause of a problem. Thus, RCA is often considered to be an iterative process, and is frequently viewed as a tool of continuous improvement.

RCA is typically used as a reactive method of identifying event causes, revealing problems and solving them. Analysis is done after an event has occurred. Insights in RCA may make it useful as a pro-active method. In that event, RCA can be used to forecast or predict probable events even before they occur. While one follows the other, RCA is a completely separate process to Incident Management.

Root cause analysis is not a single, sharply defined methodology; there are many different tools, processes, and philosophies for performing RCA analysis.

With this interactive and on-line based setting, you will gain an understanding of how to:

• Write a clear, complete and effective corrective action request
• Develop detailed and responsible action plans
• Perform a root cause analysis

This webinar provides useful information to all individuals directly involved in implementing, maintaining, and auditing a management system within their organization.

Upcoming Classes

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