Case Study: Protek

Case study

Protek™ Safeguarding health, safety and wellbeing

Launched during the pandemic in 2020, Protek™ is the world’s first end-to-end health, safety and wellbeing assurance programme for people, workplaces and public spaces across any industry.

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Responding to urgent customer needs arising from COVID-19, and drawing on Intertek’s unique approach to Total Quality and Building Back Ever Better, Protek™ provides Audit/ISO certifications, product testing, PSI facility health management, and COVID-19 surface checks that provide peace of mind to businesses around the world. Our top-selling Protek™ service is the POSI-CHECK audit solution, which helps in the Prevention of the Spread of Infection (‘POSI’), and is designed to formulate and monitor an effective response to communicable infections at a time when this a major concern for so many businesses.

In 2020, through Intertek Protek™, we worked with a number of organisations, including TUI Group German hotels. Intertek played a key role in helping TUI develop its ‘ten-point plan’ to re-open its hotels, and provided a training and inspection programme for their staff that includes training materials, webinars, checklists and customer information. The POSI-CHECK audit assessed their ability to prevent the spread of infection through policies, procedures, infrastructure, and dedicated resources and personnel. The TUI hotels in Germany that underwent auditing were certified within a two-week period. They all passed with very strong scores, highlighting the vast amount of work the hotel management teams had done to meet government guidelines and POSI best practices.

We have also teamed up with New York Times bestselling author and behavioural psychologist, Martin Lindstrom, to launch a COVID-safe travel tips e-book titled ‘Travel Truth and Lies Unmasked’. The book is based on unique industry insights and interviews with pilots, airlines and hotel chains, as well as input from our own subject matter experts.

Whether they’re in hotels, restaurants, schools, transport, retail or another kind of business, Protek™ provides the procedures our clients need to reassure their customers and demonstrate the importance they place on health and safety.”
Chase Eastman Vice President, E-Commerce & Courseware – Alchemy Systems
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