Sustainability

Bringing Quality, Safety and Sustainability to Life

Intertek has been a force for good for over 130 years, bringing quality, safety and sustainability to life with a pioneering spirit. Indeed, we believe that we are born to make the world ever better.

PURPOSE-LED ORGANISATION

  • Force for Good for over 130 years
  • Bringing Quality, Safety and Sustainability to Life is our purpose
  • Sustainability central to everything we do
  • Focus on community support
  • Local team empowerment and accountability
 

LOWER CO2 EMISSIONS

  • Continuous progress on carbon intensity reductions
  • Carbon intensity scorecard for every operation
  • 2020 first carbon neutral year
  • Targeting Net Zero emissions by 2050
  • Joining the UN Race to Zero campaign
 

BEYOND NET ZERO TARGETS

  • 6,000 NPS interviews per month
  • Women in senior management 30% by 2025
  • Total Recordable Incidents < 0.5 per 200,000 hours worked
  • Compliance training attendance 100%
  • Voluntary permanent turnover rate < 15%
  • Group Engagement Index 90%
 

Supporting our clients to achieve their sustainability targets

We are deeply committed to supporting our customers, having a positive impact on our people and communities, minimising our environmental impacts, operating with integrity by doing business the right way, and pursuing our socially responsible activities through living our strong values every day, everywhere.

We work with many of the world's largest multinational corporations and best-known brands to improve the social, ethical and environmental consequences of their products, services and supply chains.

Blue mark_Certified Sustainability

Making progress on our own sustainability journey

Non-financial Highlights

We measure our success by tracking both non-financial key performance indicators that reflect our strategic priorities. This year, we have also reviewed the sustainability areas that are most material and relevant to our stakeholders and we have set ourselves targets in those areas that are aligned to our corporate strategy.

HEALTH & SAFETY

Total Recordable Incident Rate (‘TRIR’)1

0.4 (2019: 0.61)
Target: TRIR below 0.5

CUSTOMER SATISFACTION

Average number of NPS interview per month

6,000 (2019: 7,000)
Target: At least 6,000 NPS interviews per month.

EMPLOYEES

Voluntary permanent employee turnover rate

8.7 (2019: 13.8)

 

Employee engagement score

89% Target: Voluntary permanent turnover rate below 15% and increase our Group Engagement Index score to 90%

ENVIRONMENT

Operational emissions intensity ratio2

4.34 (2019: 4.5)
Committed to setting science-based targets aligned to limiting global temperature rise to 1.5˚ C and reach net zero by 2050

 

 

   

DIVERSITY & INCLUSION

Gender balance – women in senior management roles

23.3% (2019: 20.7%)
Target: Increase the proportion of women in senior leadership roles to 30% by 2025

COMPLIANCE

Training completion

96% (2019: 94%)
Target: 100% completion of our annual compliance training by eligible employees
  1. TRIR per 200,000 hours worked

  2. CO2te per employee based on average employees over the reporting period

 

To find out more about our Non-Financial KPI’s and why we measure them see the Intertek 2020 Annual Report