Business Assurance Library

These resources will help you gain a better understanding of the auditing and certification process.

Systems Certification | Aerospace | Automotive | Food | Green Services |

  Information Technology | Medical & Cosmetics | Quality Management | Supplier Management |

  Third Party & Other Audit Solutions

Systems Certification

Whitepapers:

5 Steps to Improving the Return on Your Management System (PDF file, 96 KB) 
Learn how to quantify what your management system does to give back what the organization puts into it.

Seven Steps to Certification
Certification by a third-party independent certification body, such as Intertek, can be accomplished in seven steps.

The Third-Party Process: Waste of Resources or Added Value? (outside link, opens in new window)
This article from ANAB explains the concept of accreditation and how it can benefit your organization's management system.

Verifying the Effectiveness of Corrective Action
Craig Cochran describes how to verify corrective action in a thorough, professional, and time-efficient manner.

Webinars:

Expert Articles:

The Process Approach to Auditing (outside link, opens in new window)
In this article, published in the April 2, 2014 issue of Quality Digest, Director of Business Development for Intertek's Business Assurance group, David Muil discusses the upcoming changes to the ISO 9001 standard, including the context, focus, and overall goals.

How to Promote Your Certification Correctly (outside link, opens in new window)
In this article, published in the December 14, 2009 issue of Quality Digest Daily, Intertek marketing manager Stacey Corbin reviews the "do's and don'ts" of marketing your management system's certification.

 


Aerospace

Whitepapers: 

Aerospace Quality Management Requirements Update
Get up to speed on recent and proposed changes to management systems requirements, including AS9100C, AS9110A, AS9120A, AS9104/1, and AS9101D.

Webinars:

Expert Articles:

Using Management Systems to Gain a Competitive Edge (outside link, opens in new window)
This article, published in the March 2010 issue of Aerospace Manufacturing and Design magazine, explains how IOS 9001, ISO 14001, and AS9100 can help aerospace organizations be more competitive on both a national and global basis.

Standard Helps Suppliers Take Flight (outside link, opens in new window)
In this article, published in the April 2009 issue of ASSEMBLY, Intertek aerospace program manager Paul Dionne discusses the importance of customer requirements and corrective action during the AS9100 certification process.

 


Automotive

Whitepapers:

Comparison of Requirements: ISO/TS 16949 vs. AS9100 and ISO 13485
If you're a supplier to the Automotive industry who's starting to diversify into the Medical or Aerospace industries, your existing ISO/TS 16949 certified quality management system (QMS) can help you meet the QMS requirements that those industries mandate.

ISO/TS 16949:2009 - Auditing the Interactions of Supporting Functions
Learn how to define and document the interface between the manufacturing plant and its support functions.

Webinars:

 

 

Expert Articles:

Busting ISO/TS 16949:2002 Certification Myths (outside link, opens in new window)
In this article, published in the December 2006 issue of Quality Digest, Intertek lead auditor Ray Ness outlines some of the myths and misconceptions that he has encountered when auditing to ISO/TS 16949.

 


Food

Whitepapers:

An Introduction to ISO 22000 (PDF file, 214 KB)
This article provides a concise background on the history and benefits of ISO 22000, the international standard for food safety management systems.

Global Management Systems
Nutrition, health and wellness company Nestlé was challenged to motivate a large number of factories worldwide to achieve ISO 14001 and OHSAS 18001 certification under a tight schedule.

 


Green Services

Whitepapers:

Using ISO 9001 or ISO 14001 to Gain a Competitive Advantage (PDF file, 223 KB)
You can use your organization's QMS or EMS to grow your business, enter new markets, and create new supplier relationships.

The First ISO 14001-Certified Museums in Scandinavia
The Vasa Museum, the Maritime Museum in Stockholm, and the Naval Museum in Karlskrona, all of which are part of the Swedish National Maritime Museums agency, together became the first museums in Scandinavia to be certified to ISO 14001:2004.

Management Systems in the Retail Industry
Joyalukkas Jewellery, the only jeweler in the UAE to be certified to both ISO 9001 and ISO 14001, uses its management system to ensure high standards in quality and service across all its outlets.

Expected Outcomes for Accredited Certification to ISO 14001 (PDF file, 95 KB)
ISO and the IAF have developed these statements of expected results from the perspective of customers and other interested parties.

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Expert Articles:

Are You Ready for ISO 14001:2015? (outside link, opens in new window)
In this article, published in the June 18, 2014 issue of Quality Digest, Green Services Program Manager for Intertek's Business Assurance group, Jeff Eves discusses what organizations can expect with the upcoming revision of ISO 14001.

The State of ISO 14001 (outside link, opens in new window)
In this article, published in the December 2008 issue of Quality Digest, Intertek experts Jeffrey Eves and Tim Hack review the global trends and benefits of this environmental management system standard.

 


Information Technology

Whitepapers:

Building a QMS to Deliver High-Quality IT Services
Tulip Telecom Limited, a data telecom and IT service provider, built their management system to ensure customer satisfaction and protect against potential security breaches.

Managing Rapid Growth of a Small Business with a QMS
EmeSec, a small consulting company specializing in information security, has used its ISO 9001 certification as a foundation for corporate growth.

Expert Articles:

When Your Life Depends on Software (outside link, opens in new window)
In this article, published in the March 2009 issue of Quality Digest, Intertek auditor Hans Ericsson introduces the IEC 62304 standard for medical device software life-cycle processes.

 


Medical & Cosmetics

Whitepapers:

Comparison of Requirements: ISO/TS 16949 vs. AS9100 and ISO 13485
If you're a supplier to the Automotive industry who's starting to diversify into the Medical or Aerospace industries, your existing ISO/TS 16949 certified quality management system (QMS) can help you meet the QMS requirements that those industries mandate.

Improving Quality Management Processes for Dental Laboratories
Casterbridge Dental became one of the first dental laboratories in the UK to be certified to the Dental Appliance Manufacturers Audit Scheme (DAMAS).

Quick Guide for Medical Device Manufacturers
This easy-to-use reference tool summarizes the device classification, technical documentation, and quality systems requirements for medical device manufacturers in four major markets.

Webinars:


Quality Management

Whitepapers:

ISO 9001:2008 Implementation (PDF file, 100 KB)
Gain insight and information that will help you prepare for a seamless transition, including the changes from ISO 9001:2000 to ISO 9001:2008.

Using ISO 9001 or ISO 14001 to Gain a Competitive Advantage (PDF file, 223 KB)
You can use your organization's QMS or EMS to grow your business, enter new markets, and create new supplier relationships.

Management Systems in the Retail Industry
Joyalukkas Jewellery, the only jeweler in the UAE to be certified to both ISO 9001 and ISO 14001, uses its management system to ensure high standards in quality and service across all its outlets.

Managing Rapid Growth of a Small Business with a QMS
EmeSec, a small consulting company specializing in information security, has used its ISO 9001 certification as a foundation for corporate growth.

Reaching New Heights Through Quality Management
Learn how space and defense contractor Aerojet expanded its QMS to be a multi-site system conforming to three standards.

Webinars:

Expert Articles:

The Process Approach to ISO 9001(outside link, opens in new window)
In this article, published in the April 2, 2014 issue issue of Quality Digest, Director of Business Development for Intertek's Business Assurance group, David Muil discusses how organizations can use the process approach to improve business plans and facilitate improvement.

Getting Ready for ISO 9001:2015(outside link, opens in new window)
In this article, published in the May 13, 2014 issue of Quality Digest, Technical and Quality Management System Manager for Intertek's Business Assurance group, Paula Oddy discusses how the use of the process approach is more than an auditing technique, but rather a philosophy.

Risk Management in ISO 9001 and ISO 14001(outside link, opens in new window)
In this article, published in the February 19, 2015 issue of Quality Digest, Intertek Business Assurance program managers, Paula Oddy and Jeffrey Eves discuss how organizations can use the ISO 9001 and ISO 14001 standards to mitigate risk in their operations.

 


Supplier Management

Whitepapers:

Protecting Migrant Workers in the Supply Chain (PDF File)
Learn about the challenges and risks posed to migrant workers in the supply chain.

Managing Questionable Supply Chains (PDF file)
Learn about methods of supplier oversight in the areas of Quality Systems, Design Validation, and Product Validation.

Quick Guide to Outsourced Supplier Audits
Learn about three methods of proactively monitoring supplier performance while also saving time and money for your organization.

Webinars:

Expert Articles:

Supply Chains: Three Levels of Oversight (outside link, opens in new window)
In this article, published in the November 12, 2014 issue of Quality Digest, President for Intertek's Business Assurance group, Calin Moldovean discusses the three levels of managing quality within the supply chain.

Do you know your supply chain? (outside link, opens in new window)
In this article, published in the July 21, 2014 issue of Quality Digest, Andrew Savini, Manager for Intertek's Supplier Mangement group, discusses how to manage a growing supply chain.

 


Third Party & Other Audit Solutions

Whitepapers:

What You Need to Know About QC 080000
Learn about the history and purpose of QC 080000, the process of third-party certification, and how the specification corresponds with ISO 9001.

 Webinars:

Expert Articles:

What Is Business Continuity?  (outside link, opens in new window) 
In this article, published in the February 19, 2014 issue of Quality Digest, Director of Business Development for Intertek's Business Assurance group, David Muil discusses what business continuity management is and how it ties into an organizations existing management system.

 

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