Inlight FAQs

Frequently Asked Questions

  1. What is the benefit to my company in applying the Inlight solution as part of my supply chain risk management programme?

    The Inlight solution can help your business visualize, quantify and manage risk in your supply chain.
    Inlight provides you with the tools for early-warning detection before supplier risks wreak havoc with your firm’s brand and the ability to meet compliance regulations and the bottom line. The solution is designed to remove manual processes, multiple entry points to the supplier by contain all supplier risk due diligence in one place. As a result you can build supply chain visibility, transparency and risk profiles on all suppliers, allowing you to make more informed decisions. 
  2. What makes Inlight unique?

    The Inlight innovation was built on the belief that Intertek is uniquely positioned to help organisations understand supply chain risks due to its vast compliance network, data, experts and vision for supply chain management. Intertek has the largest compliance auditor network globally, allowing organisations to benefits from having supply chain compliance experts locally work with suppliers to enable them through the process. Not only does this help with having the same language requirements, but also the same time zone, understanding of cultural, legal, and legislation requirements. Using the data from the 100,000 + audits per year allows Intertek to add real time risk analysis on top of the many external data sources we provide. This combined with the feedback from suppliers on how they manage such compliance matters, gives you the ability to assess the likelihood of risk.  
  3. Does Inlight provide reporting capabilities?

    Our dynamic, real-time software and dashboard features with on-demand access, analyzes inherent risk data, SAQ responses and scores, audit information and more, and presents the information in an easy format for further analysis your end. We believe in providing you with the ability to drill into the details to help make informed next steps for your supply chain.
  4. What industries/companies can Inlight be applied to?

    Bolstered by Intertek's proven supply chain expertise and services, Inlight is an end-to-end, agnostic, assurance program solution.
    Inlight works with major brands in the following industries currently: Chemicals, Fast Moving Consumer Goods, Food, Healthcare, IT, Retailers/Brands, Vendors. If you have a supply chain, Inlight will make it easier to see your business at a glance and make decisions that reduce risk and save time and money. 
  5. Are Inlight demos available for viewing?

    Yes. A request for demo viewing is available in 2 ways: 1) by clicking on the Request a Demo button anywhere on the Inlight site and/or 2) by contacting an Inlight Sales Team member. 
  6. What are the price points to include the Inlight program to my business?

    Please contact an Inlight Sales Team member directly for all information.
    Email Sales at:
  7. What controls are in place to ensure that only people authorised have access to my data in the product?
    Intertek implements Role Based Access Controls (RBAC) using a need-to-know approach to ensure only those who require access to the data is granted the permissions required to fulfill their roles, and ensure access is revoked on a timely basis in the event of personnel leaving or changing roles.
  8. What about the security of our company's data?

    Protection of customer data is important to Intertek. Intertek implements security at multiple layers of the organization and technology to ensure the safety of data at all times.
  9. What are the contingency plans in place to restore product and application in case of disaster, outages, etc.?
    In the unlikely event of a disaster / operational outage impact the Inlight application, the application is switched from the primary operational data centre to the secondary backup data centre ensuring the shortest possible amount of outages and minimising operational impacts.
  10. Who can I contact about Proposals and other questions?

    Please contact an Inlight Sales Team member directly for all information and for answers to any other questions regarding Inlight. Email Sales at:
Need help or have a question? +1 800 810 1195

Need help or have a question?

+1 800 810 1195
+44 (0) 116 296 1620
+61 (0) 2 8039 8111
+46 8 750 03 33
Asia Pacific
+86 21 50273066