Healthcare Employee Engagement Programs

Engage Your Hospital Staff, Benefit Your Patients

Healthcare leaders recognize the importance and impact of employee engagement programs to:

IMPROVE

  • Patient care
  • Financial performance
  • HCAHPS ratings

REDUCE

  • Hospital acquired infections
  • Workplace injuries
  • Penalties and claims

Our custom-tailored Healthcare Employee Engagement Programs are proven to drive positive behavioral and cultural change.

 

Employee Engagement = Hospital Performance

In healthcare, few things are certain. But the research linking employee performance and engagement to hospital performance and profitability is as conclusive as smoking being bad for you.

  • The Advisory Board reported that every 1% increase in employee engagement correlates to a 0.33% increase in HCAHPS Overall Hospital Rating.1
  • Gallup found the #1 variable correlating to patient deaths is the engagement level of the patient care staff.2
  • The National Health Service (England) research shows that every 10% increase in employee engagement reduces MRSA infections by 0.57 cases per 10,000 bed days.3

Not staff-to-patient ratios. Not nurse-to-patient touches. Its all about employee engagement.

We motivate staff to your key objectives through a strategic, multi-touch communications program delivering consistent, cohesive messages.

 

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Deliver Consistent, Cohesive Employee Engagement Programs

Intertek Catalyst is the world’s largest communications agency focused on employee engagement. Our award-winning creative and strategy teams develop attention-grabbing messaging that breaks through the clutter and connects emotionally with the audience.

We deliver these consistent messages in a daily, weekly, or monthly cadence through a variety of media including program platform, digital modules, videos, digital signage, micro-learning, department huddle guides, posters, social media, and more internal communication channels.

Intertek Catalyst can help motivate your staff, patients, and visitors to raise awareness around important objectives like patient care, workplace safety, and emergency preparedness. We have helped clients deliver measurable results, including:

  • 16% improvement in hand hygiene compliance hospital-wide
  • 48% compliance improvement in key, high-risk units
  • 60% reduction in employee injury-related costs
  • 96% employee awareness on workplace safety exposures
Contact us for more information.

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Our Areas of Expertise

Abandoned WasteAccident/Incident ReportingAccuracy/Admin Errors
Active ShooterAmmonia EmergenciesApplication of Visual Inspection
Armed RobberyBack Injury Prevention and LiftingBuilding Security
Cash HandlingCommunication GuidelinesCrisis Communications
Cross ContaminationCustomer TheftCutting and Lacerations
DamagesData SecurityDe-escalation
Dock SafetyDriver SafetyDrug and Alcohol Training for Supervisors
Emergency PreparednessEmployee Driving ExpectationsEquipment Inspection
Equipment OperationEquipment SafetyErgonomics
EthicsEvacuation TrainingFood Allergens
FraudFire SafetyHazard Communication Awareness
Hazard RecognitionHazard Waste ManagementHealthy Living
Heat and Cold StressHoisted LoadsHousekeeping
Illness ReportingInternal TheftInventory Management
Jobsite Safety OrientationKnife SafetyLadder Safety
Lifting TechniquesLockout TagoutLoss Control
Machine GuardingMaterials and ProcessingPedestrian Safety
Personal HygienePersonal Protective EquipmentPersonal Security
Quality Control and Quality Assurance InspectionReceiving RoomReturns
RackingRecycling SystemsRegulatory Compliance
Report Form TrainingRight Tool for the JobSafe Forklift Operation
Safe LiftingSafe Pallet Jack OperationSanitation
Slips, Trips and FallsSprains and StrainsStandard Operating Procedure (SOPs)
Stop Work Authority (SWA)System and ProcessTemperature Controls
Unauthorized DiscountsVehicle InspectionsWork-Related Injuries - Awareness Training
Working at HeightsWorkplace Violence 

See What We Can Do

We believe that to effectively communicate, you must reach employees at various touchpoints throughout their day, and with unique communications. That’s why we built an ecosystem of tools that all work together to inform, empower and engage your workforce.

Digital coursewareMicro-learningAdaptive learning
Group-based trainingPrinted materialInstructional design
Communication portalDigital signageBranding
ScriptsWritingPhotography
VideoArt directionAnimation
Illustration3D modelingAR & VR

Improve Patient Safety, Reduce Hospital Acquired Infection

You and your team work hard every day to provide excellent patient care. The fast pace can lead to minor miscues…with major consequences. A simple short cut can lead to a hospital acquired infection (HAI), yet nearly every HAI is preventable. In addition to harming patients, HAIs lead to Hospital-Acquired Condition Penalties from the CMS, and can adversely effect HCAHPS ratings.

Improve patient care with an always-on employee engagement program delivered through a strategic mix of creative communication materials. The highly visual program also serves to comfort and re-assure patients, another path to high HCAHPS star ratings. Contact us to learn more.

 

Drive Workplace Safety Behaviors

Hospitals should be a place of safety. But OSHA statistics show that hospitals are one of the most hazardous places to work – with more injuries than manufacturing and construction!4 Most injuries are preventable. And most of the time, the employee knew how to prevent it, but grew complacent when doing similar tasks repeatedly.

Intertek Catalyst turns complacency into consistency. We create and deliver highly creative and ever-changing messaging that will get noticed by the staff, effectively reducing workplace injuries and associated costs. Contact us to learn how we can help.

 

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Be Equally Prepared for Workplace Emergencies

Hospital staff are trained to handle life and death situations…for patients. But few employees are equally or adequately trained for workplace emergencies, including active shooter and physical aggression toward staff. Unfortunately, as reported in The New England Journal of Medicine, healthcare workers face more workplace assault than any other profession, other than law enforcement. Nurses and emergency department staff are the most in danger, of which 78% have reported being targets of workplace violence.5

Intertek Catalyst can help you equip your healthcare staff with the skills to recognize potential violence, prevent violence, and safely de-escalate the situation when aggression does occur. Contact us to learn more.

 

1 The Advisory Board, “Employee Engagement Initiative: Equipping Mid-level Leaders to Drive Frontline Engagement.”

2 Gallup, “Nurse Engagement Key to Reducing Medical Errors: People More Important than Technology”

3 NHS / Lancaster University / University of Sheffield, “Employee Engagement and NHS Performance”

4 OSHA, “Caring for Our Caregivers. How Safe Is Your Hospital for Workers?”

5 The New England Journal of Medicine, “Workplace Violence against Health Care Workers in the United States”

 

Need help or have a question?

+1 800 868 0378
USA
+1 800 868 0378