Our Ever Better Approach to Sustainability
At Intertek, we are focused on sustainability excellence in every operation, and as a purpose-led organisation we hold ourselves to the same ten Corporate Sustainability Certification standards to which we certify our clients.
We believe that 'Doing Business the Right Way' with a systemic approach is the only way to deliver our corporate goals and create sustainable value for all stakeholders.
Our 'Ever Better' systemic approach is based on the Total Sustainability Assurance Standards, which provide the definition of what it means to be a sustainable company, end-to-end. We recognise the importance of determining and prioritising the key sustainability topics relevant to the business and our stakeholders and develop our focus areas through ongoing engagement. Processes and procedures are implemented and we report progress through this report, our website and through continued engagement with our stakeholders.
This dynamic 'Ever Better' systemic approach provides valuable insights which in turn enable us to align our sustainability initiatives and prioritise our focus areas.
We measure our success by tracking both non-financial key performance indicators that reflect our strategic priorities.
HEALTH & SAFETY
Total Recordable Incident Rate (‘TRIR’)10.51 (2020: 0.40)
Target: TRIR below 0.5 per 200,000 hours worked
Average number of NPS interview per month6,000 (2020: 6,000)
Target: At least 6,000 NPS interviews per month.
Voluntary permanent employee turnover rate13% (2020: 8.7%)
ATIC engagement index score79.9% (2020: 89%)
Operational emissions intensity ratio CO2 per employee2 (market-based)4.35 (2020: 4.34)
Target: Recognising the importance of bold ambitions, we are setting targets to improve environmental performance across our operations, and to clearly demonstrate our commitment we are aligning our business with the most ambitious aim of the Paris Agreement, to limit global temperature rise to 1.5°C above pre-industrial levels and reach net zero by 2050.
DIVERSITY & INCLUSION
Percentage of women in senior management roles23% (2020: 23.3%)
Target: 30% by 2025
Completion of annual compliance training by eligible employees94% (2020: 96%)
Target: 100% of eligible employees
TRIR per 200,000 hours worked
CO2te per employee based on average employees over the reporting period
To find out more about our Non-Financial KPI’s and why we measure them see the Intertek 2021 Annual Report