Quality Assurance Manager - Intertek439

Job Information

Job Title: Quality Assurance Manager
Job Code: 
Job Category: Operations
Job Location: Melbourn, United Kingdom

This is an exciting opportunity for a Quality Assurance Manager to join our dynamic team based in Melbourn.

Do you want to be part of a fast-growing, dynamic, successful team as part of a FTSE 100 company?

Do you have prior leadership/team management and cGMP Quality Management experience?

Do you want to work for a company that rewards performance?

If you answered yes to all of the above we want to hear from you.

Intertek’s support for Chemical & Pharmaceutical industries goes beyond assurance, testing, inspection, and certification. 

Their global network of sophisticated, highly regulated and advanced laboratories, coupled with their scientific expertise offers clients a broad scope of expert support, from accelerating new product research and development to helping them protect their intellectual property.

This resource, coupled with field of regulatory experts and experienced scientists and engineers from the industry, enables Intertek to ensure the safety, quality and performance of new products, while providing true problem-solving and business improvement support.

Job Responsibilities

To lead and manage the Quality department, ensuring the successful delivery of business strategy, Key Performance Indicators (KPIs) and objectives, whilst adhering to regulatory compliance and achieving commercial success.

To ensure the efficient and effective day to day running of the department and ensure compliance with GMP.

Principal Role Activities include:

Ensuring compliance with GMP and QA guidelines 

Manage self-inspection program including internal and external audits

Participation in/support for regulatory and third-party site audits

Identify and implement updates to the Quality Management System in line with internal and/or regulatory updates

Investigate customer complaints and supplier non-conformance issues 

Interpret and implement quality assurance standards 

Review, develop and implement various appropriate measures, efficiencies and tests of the processes and systems within the Quality Management System

Manage Quality/Technical Agreements

Manage Vendor assessment 

Analyse data to identify areas for improvement within the Quality Management System – risk management and continuous improvement

Responsible for document management systems

Line Management of staff within the Quality team


The Quality Assurance Manager will work essentially independently, with general supervision provided by a Director of Quality.

Organisation of Work

The Quality Assurance Manager will organise the QA workload according to the requirements of regulatory and client inspections and in such a way that the systems in place at Intertek Melbourn to maintain GMP compliance are not compromised.


The Quality Assurance Manager will liaise closely with Laboratory Management and staff and with client QA and laboratory personnel.  Clear communication with the Director of Quality and other staff directly involved with projects will be required.

Health and Safety

The Quality Assurance Manager will conduct themselves within the company in a safe manner with due care to the health and safety of themselves and colleagues.

Additional information

Intertek Melbourn operates on a standard 37.5 hour week.

The successful candidate can look forward to an exciting and varied career with a leading Contract Research Organisation (CRO), competitive salary and pension scheme.

Job Qualifications

People Management 

Drive performance through setting clear performance expectations

Manage performance through regular communications including one to ones, team meetings and regular feedback

Set a high-performance culture

Take charge in releasing potential of the team

Required skills and experience

Good IT literacy skills

Degree in Science, preferably Chemistry

Broad understanding of cGMP regulations and pharmacopoeia with prior quality management experience. 

The job holder will be providing quality management and leadership to support customer programmes operating across a wide range of market segments. A large proportion of these customer programmes lie within a heavily regulated environment and therefore previous knowledge and experience of cGMP Quality Management is essential. 

Ideally experience in working with IMPs

Strong leadership/team management skills and experience

Hands-on approach, with a ‘can do’ attitude

Self-motivated, with the ability to work proactively using own initiative

Committed to learning and development

Personal Qualities


Commercial acumen

Promotes company values to others and supports values in daily activities and decisions, whilst incorporating company vision when planning  

Results driven to focus contribution on activities which meet company goals and deliver the greatest value

Strategic foresight to predict and plan for the future

Result orientated to ensure our people, customers and strategy are aligned

Ability to critique and improve activities through continuous improvement and innovation

Ability to demonstrate exceptional customer service

The ability to demonstrate respect, equity and empathy for a diverse community

Motivated, self-starter

Encourage teamwork (promote operational synergies and alignment) to support each other, our customers and grow together

Highly energised mind-set with willingness and desire to learn and adapt individually as well as creating an environment for people to grow

Drive performance through setting clear performance expectations

Drive performance by ensuring performance expectations are met

Sets a high-performance culture

Ability to recognise and reward strong individual and team performance

Fosters integrity and honesty

Ensure compliance to company, industry and regulatory standards

Highly organised with strong attention to detail

Confident communicator (written/ oral) and able to build rapport, quickly and effectively

Demonstrates flexibility and resilience in order to meet the demands of the role

How to Apply

Please provide a CV, Covering Letter (outlining your suitability for the role) and Salary Expectations to cpukhrcareers@intertek.com including the reference Intertek439. All candidates will be required to confirm eligibility to work in the UK before starting employment.

As a matter of courtesy, we will try to respond to all applications. However, due to the volume of applications received, we may not be able to respond to individual candidates. If you have not been contacted within 4 weeks unfortunately, your application has been unsuccessful. Please do not let this deter you from applying for vacancies in the future should you meet the minimum requirements of the role.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies

Closing Date

31st May 2018