Job Title: Quality Assurance Manager
Job Category: Operations
Job Location: Melbourn, United Kingdom
This is an exciting opportunity for a Quality Assurance Manager to join our dynamic team based in Melbourn.
Do you want to be part of a fast-growing, dynamic, successful team as part of a FTSE 100 company?
Do you have prior leadership/team management and cGMP Quality Management experience?
Do you want to work for a company that rewards performance?
If you answered yes to all of the above we want to hear from you.
Intertek’s support for Chemical & Pharmaceutical industries goes beyond assurance, testing, inspection, and certification.
Their global network of sophisticated, highly regulated and advanced laboratories, coupled with their scientific expertise offers clients a broad scope of expert support, from accelerating new product research and development to helping them protect their intellectual property.
This resource, coupled with field of regulatory experts and experienced scientists and engineers from the industry, enables Intertek to ensure the safety, quality and performance of new products, while providing true problem-solving and business improvement support.
To lead and manage the Quality department, ensuring the successful delivery of business strategy, Key Performance Indicators (KPIs) and objectives, whilst adhering to regulatory compliance and achieving commercial success.
To ensure the efficient and effective day to day running of the department and ensure compliance with GMP.
Principal Role Activities include:
•Ensuring compliance with GMP and QA guidelines
•Manage self-inspection program including internal and external audits
•Participation in/support for regulatory and third-party site audits
•Identify and implement updates to the Quality Management System in line with internal and/or regulatory updates
•Investigate customer complaints and supplier non-conformance issues
•Interpret and implement quality assurance standards
•Review, develop and implement various appropriate measures, efficiencies and tests of the processes and systems within the Quality Management System
•Manage Quality/Technical Agreements
•Manage Vendor assessment
•Analyse data to identify areas for improvement within the Quality Management System – risk management and continuous improvement
•Responsible for document management systems
•Line Management of staff within the Quality team
The Quality Assurance Manager will work essentially independently, with general supervision provided by a Director of Quality.
Organisation of Work
The Quality Assurance Manager will organise the QA workload according to the requirements of regulatory and client inspections and in such a way that the systems in place at Intertek Melbourn to maintain GMP compliance are not compromised.
The Quality Assurance Manager will liaise closely with Laboratory Management and staff and with client QA and laboratory personnel. Clear communication with the Director of Quality and other staff directly involved with projects will be required.
Health and Safety
The Quality Assurance Manager will conduct themselves within the company in a safe manner with due care to the health and safety of themselves and colleagues.
Intertek Melbourn operates on a standard 37.5 hour week.
The successful candidate can look forward to an exciting and varied career with a leading Contract Research Organisation (CRO), competitive salary and pension scheme.
•Drive performance through setting clear performance expectations
•Manage performance through regular communications including one to ones, team meetings and regular feedback
•Set a high-performance culture
•Take charge in releasing potential of the team
Required skills and experience
•Good IT literacy skills
•Degree in Science, preferably Chemistry
•Broad understanding of cGMP regulations and pharmacopoeia with prior quality management experience.
•The job holder will be providing quality management and leadership to support customer programmes operating across a wide range of market segments. A large proportion of these customer programmes lie within a heavily regulated environment and therefore previous knowledge and experience of cGMP Quality Management is essential.
•Ideally experience in working with IMPs
•Strong leadership/team management skills and experience
•Hands-on approach, with a ‘can do’ attitude
•Self-motivated, with the ability to work proactively using own initiative
•Committed to learning and development
•Promotes company values to others and supports values in daily activities and decisions, whilst incorporating company vision when planning
•Results driven to focus contribution on activities which meet company goals and deliver the greatest value
•Strategic foresight to predict and plan for the future
•Result orientated to ensure our people, customers and strategy are aligned
•Ability to critique and improve activities through continuous improvement and innovation
•Ability to demonstrate exceptional customer service
•The ability to demonstrate respect, equity and empathy for a diverse community
•Encourage teamwork (promote operational synergies and alignment) to support each other, our customers and grow together
•Highly energised mind-set with willingness and desire to learn and adapt individually as well as creating an environment for people to grow
•Drive performance through setting clear performance expectations
•Drive performance by ensuring performance expectations are met
•Sets a high-performance culture
•Ability to recognise and reward strong individual and team performance
•Fosters integrity and honesty
•Ensure compliance to company, industry and regulatory standards
•Highly organised with strong attention to detail
•Confident communicator (written/ oral) and able to build rapport, quickly and effectively
•Demonstrates flexibility and resilience in order to meet the demands of the role
Please provide a CV, Covering Letter (outlining your suitability for the role) and Salary Expectations to firstname.lastname@example.org including the reference Intertek439. All candidates will be required to confirm eligibility to work in the UK before starting employment.
As a matter of courtesy, we will try to respond to all applications. However, due to the volume of applications received, we may not be able to respond to individual candidates. If you have not been contacted within 4 weeks unfortunately, your application has been unsuccessful. Please do not let this deter you from applying for vacancies in the future should you meet the minimum requirements of the role.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies
28th February 2018