Retailer Embedded Support - Intertek389

Job Information

Job Title: Retailer Embedded Support
Job Code: 
Job Category: Operations
Job Location: Bournemouth, United Kingdom

Do you have ethical and quality auditing experience?

Do you want to be part of a fast-growing, successful team as part of a FTSE 100 company?

Do you want to work for a company that rewards performance?

If you answered yes to all of the above, we want to hear from you as we have an exciting opportunity for a Retailer Embedded Support to join our dynamic team based in Bournemouth.

Intertek's Hardlines business helps retailers, brands and manufacturers to ensure their products meet safety, regulatory, quality, and performance standards.

Intertek’s technical experts work proactively to help industry stakeholders overcome challenges and protect both consumers and the overall global marketplace. They have decades of experience in the industry, strong relationships with local governments and Non-Governmental Organisations (NGOs) and actively participate in statutory committees and standards development bodies. Enabling Intertek to stay ahead of the market and keep customers at the forefront of all changes to testing methodologies, safety requirements, environmental interests and other standards and regulations.

Job Responsibilities

The job function is to work within the retailers HQ liaising with operational and buying team staff to help maintain and develop relationships between Intertek and the retailer.

The role will also include but not limited to:

Being the lead and focal point for technical support.  The role will involve and leading the transitioning of the retailer to be fully compliant with all aspect of QA & QC as well as Own Brand Packaging

Fielding enquiries, progress chasing and general assistance to the Buying and Own Brand Sourcing team in areas of product quality and standards, utilising Intertek technical support personnel as necessary

Updating  and reviewing test schedules and quality specifications and conducting a full review of the retailers existing processes and introducing best working practices

Ensuring compliance across Testing, Inspection and Audit Reports, Technical Files and Supplier Declarations

Reviewing samples within a range of 28,000 SKU’s to advise correct testing.

Facilitating Testing, Audit and Inspection Requests and Bookings

Dealing with requests for information in a timely manner from the retailer and Intertek colleagues and act as a central point of contact in this change programme

Promoting Intertek services and all best practices possible within the retailers team

Additional information

We are looking to recruit a Retailer Embedded Support to be a resource for a new Intertek Key account based in the Bournemouth area. This role is full time – 5 days per week – 09.00 to 17.15 and will be initially on a 2 year fixed contract.

The retailer currently does not have a QA/QC role in their head office of 70 colleagues and instead work with sourcing agents and factories direct in Asia for support in this technical area. 

This is a great opportunity to work on the South Coast with a progressive and dynamically changing company and facilitate and form an ongoing and strong partnership between the retailer and the Global Intertek team to make a real difference to them and to the individuals own development leading from the front.

Job Qualifications

Required skills and experience

Good IT literacy skills

A strong level of technical knowledge on testing standards within the Hardlines sector

Some experience working within a Testing, Inspection and Certification company would be useful

Working knowledge on Ethical and Quality Auditing

Ability to work unsupervised 

Personal Qualities


Promotes company values to others and supports values in daily activities and decisions

Results driven to focus contribution on activities which meet company goals and deliver the greatest value

Ability to critique and improve activities through continuous improvement and innovation

Ability to demonstrate exceptional customer service

The ability to demonstrate respect, equity and empathy for a diverse community

Motivated, self-starter

Encourage teamwork (promote operational synergies and alignment) to support each other, our customers and grow together

Highly energised mind-set with willingness and desire to learn and adapt individually 

Drive performance by ensuring performance expectations are met

Fosters integrity and honesty

Ensure compliance to company, industry and regulatory standards

Highly organised with strong attention to detail

Confident communicator (written/ oral) and able to build rapport, quickly and effectively

Demonstrates flexibility and resilience in order to meet the demands of the role

Able to act on own initiative 

Excellent time management

How to Apply

Please provide a CV, Covering Letter (outlining your suitability for the role) and Salary Expectations to including the reference Intertek389. All candidates will be required to confirm eligibility to work in the UK before starting employment.

As a matter of courtesy, we will try to respond to all applications. However, due to the volume of applications received, we may not be able to respond to individual candidates. If you have not been contacted within 4 weeks unfortunately, your application has been unsuccessful. Please do not let this deter you from applying for vacancies in the future should you meet the minimum requirements of the role.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies

Closing Date 

2nd January 2018