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BMC Software Validation Program Guide Downloads
BMC Service Desk Express Validation Guide (298 kb DOC)
BMC Service Desk Express Validation Guide (157 kb PDF)
BMC Remedy Validation Guide (532 kb DOC)
BMC Remedy Validation Guide (352 kb PDF)
BMC Software Validation - Top 10 Failures
Common reasons that Technology Alliance Validated Product members have had to re-submit their product integration. Learn more...
Intertek in partnership with BMC Software, Inc. is providing a series of programs to assure that 3rd-party products properly integrate with the following BMC Service Management suites:
The BMC Software Validation Programs were established to promote integration between BMC Service Management solutions and a comprehensive range of third-party support and business process products. BMC Software views an alliance with another company as a serious undertaking.
Central to the validation program are two documents: the Integration Note (iNote) created by the member and approved by BMC Software, and the Validation Guide for the program. The Validation Guide provides members with information about the various tests that will be performed upon submission of the integration software into the lab. At a minimum, Intertek will verify that claims about the functionality made in the iNote are accurate, correct, and consistent with the behavior of the software.
Earning a validated status is not a Full Product Quality Assurance guarantee from Intertek Testing Services NA, Inc. or BMC Software, Inc. but it does ensure the integration meets the test criteria and standards set forth by BMC Software.
How to Get Started
First contact your Tech Alliances representative at BMC Software, Inc. at (925) 730-4689 or TechAlliances@bmc.com. Once you have contacted BMC Software, joined the Technology Alliance program, and you're ready to submit your product integration for validation through Intertek's BMC Software Test Lab, please review the overview of the test process below.
Pre-Submission
1. Member to review the Validation Guide for the appropriate program.
2. Member to consult with BMC Software to ensure the content of the integration note is complete.
3. Member to call Intertek to schedule testing.
4. Member to send a complete submission package to Intertek. See the Validation Guide for details.
5. Member to receive confirmation from Intertek on package receipt and test window.
Test Process in Lab
1. Intertek to start testing the product integration.
2. Intertek to execute functional tests based on the full integration note, other documentation provided (if any), and the test criteria as documented in the Validation Guide.
3. Intertek to send a final report documenting all test results.
Final Results Phase
1. If your product integration meets the validation criteria, you will be awarded the "Validated Status" and will receive all benefits to which this designation entitles you.
2. If your product integration does not meet the validation criteria and changes are required to either your software or integration note, or both, then you must resubmit those changes to Intertek. Retests of the product integration involve a full retest of all criteria.
Tests Executed by Intertek
The Validation Guides for the Service Desk Express and Remedy Validation Programs have all the information you need, including a description of all tests to expect. Intertek highly recommends that you perform the tests prior to submission in order to maximize the chances that your product integration meets validation requirements in your first submission. The content of the integration note will be verified by BMC Software prior to submission. However, included in the Validation Guides are guidelines to assess the content, so we suggest you use this information as a basis while writing the integration note.
Intertek will focus on the functionality of the product integration and will verify any claims within the integration note. In order for an integration to become validated, the integration note must contain accurate, complete and straightforward instructions for installing, configuring, and using the integration.
All members must adhere to all guidelines, where appropriate. Depending on how the member chooses to integrate, there are specific tests that you must pass. The final test set is a series of recommendations, which have no bearing on the validation status.
Turnaround Time
In general Intertek allocates a 1-2 week maximum per platform turnaround from the test start date to when the final validation report is distributed to BMC Software and the member. This duration is dependant on the complexity of the application and the amount of troubleshooting necessary during the integration process.
Submitting Software and Documentation
Once the integration note is approved by BMC Software, BMC will send the integration note to Intertek. Intertek also prefers to receive the software in a CD media format via mail (i.e. UPS, USPO, FedEx). Please see Appendix D of the Validation Guide for Intertek' shipping and contact information.
Contact us to see how Intertek can help your organization with BMC Software Validation Program.
