Why Clients Choose the ETL Listed Mark
Candid insights from ETL clients around the world.
"Our extremely tight development cycles challenge everybody. We appreciate a partner like Intertek. They keep the customer as their main focus and provide a high level of customer satisfaction."
"Intertek is by far the easiest NRTL to work with of any we have used. Their personal attention, fast turn around and speedy delivery of reports are unsurpassed in my opinion. We have been associated with Intertek since 1997 and are glad we changed. Currently we carry only the ETL Mark on the products we sell."
"With Intertek I know I can call and get on the schedule next week. Intertek's flexibility, professionalism, and knowledge of applicable standards are the reasons we always come back."
"Intertek is very responsive to our need to meet tight schedules. Their familiarity with our product, knowledge of applicable standards and standard changes and market entry requirements helps us to quickly expedite the approval process."
"Intertek stays on top of all of our listing requirements and helps us with new development projects along the way as well."
"Intertek's level of service is a real value. Their cooperation and up-front service has truly been an eye opening experience. I would recommend Intertek to anyone needing certification."
“We have over 100 products ETL Listed. Intertek’s willingness to work with me according to my needs leaves me no reason to change that.”
"After hearing manufacturers say that Intertek offered great project management and fast turnaround, we conducted our own investigation of the ETL Mark. After finding that the ETL Mark is accepted by all retailers we began working with Intertek which we have found to be a breath of fresh air compared to other approval organizations."
"With Intertek I know if I ask a question I will quickly get an answer. Intertek features a knowledgeable, dedicated, highly qualified team who always gets the job done."
"Intertek is extremely knowledgeable in standard changes and applicable requirements. I know if I have a question they will always find the answer."
Chromatography Research Supplies, Inc.:
“At CRS we use Intertek to take care of our CE compliance testing, product listing services and also as our ISO Registrar. We find that the Intertek people are able to relate to a small company and to our requirements for speed and responsiveness.”
ABAC/American IMC, Inc.:
"Whether working with Intertek in Asia, Europe, or North America, Intertek offers me a direct line of communication, enabling me to meet my testing needs in a timely fashion."
"Intertek's level of service, helpfulness, and knowledge has allowed us to streamline the testing process. It has been a pleasure working with their staff."
"Everyone at Intertek is kind and courteous. The engineers we've worked with are knowledgeable and helpful and quick to offer solutions to meet our needs... they truly get the job done. That is why we are gradually switching all of our products to the ETL Listed Mark."
"This was our first dealing with Intertek in regards to obtaining an ETL listing for our spas and we have had nothing but first class communication and follow up with our account representative. Any issues that came up were treated with high priority and responded to within 24 hours. The "customer intimate" approach has been a refreshing change to what we normally see in the cooperate workplace. When we needed the CE rating for our spas, Intertek provided us with all the necessary information needed to make this listing requirement a reality."
“After several experiences with other NRTL's I turned to ETL and haven't turned back. Through changes in address and name what has remained consistent is the high level of service provided. While evolving with the times it seems that ETL has managed to keep that personal touch where you know them and they know you and your products. This makes life easier when maintaining designs and developing new ones. It's comfortable to know when making commitments to customers that the folks you've worked with at ETL over the years will still be there to support you.”
“TECA Corp. has worked with Intertek/ETL for many years. We have gone to them for testing and certifications of our off the shelf products. We have also had successful programs with them for CE Marking and for CSA. This is the only agency we use, because while their field personnel are professionals, they are also down-to-earth and easy to work with. They understand that we are on a budget. They seem to strive always to give maximum value and service. In the beginning, we tried to use UL because UL was all we knew. We were unable to find the cooperation and help that we needed. A colleague in business suggested Intertek/ETL. We gave them a call and have been well served ever since.”
"Intertek's focus and commitment to customer service is not limited to the US but extends throughout Intertek's global presence."
"We were really under the gun with the minimal time we had. When Intertek responded instantly with a full range of services - without balking at the time line - we knew we'd found our partner!"
Medtronic Xomed, Inc.:
"Thanks to Intertek's extra assistance and flexibility of your scheduling, it made the difference in demonstrating successfully meeting the needed standards by the deadline. Thank you for your service."
"Thank you very much for your kind assistance and your outstanding customer service. I am very happy that we chose to use ETL SEMKO."
ETL continues to provide far superior service compared to other testing agencies I have used in the past. I look forward to continuing our relationship and working with both of you in the future.