Case Study: Management Systems in the Retail Industry

"Without quality policies and standards, it's difficult for us to attain our corporate goals." Mr. Joy Alukkas, Chairman, Joyalukkas Jewellery

Joyalukkas Jewellery is one of the world’s favorite jewelers, with a retail chain of over 70 showrooms across the Middle East, India, and Europe.

Joyalukkas identified that implementing a strong quality management system (QMS) across its operations was vital to its ability to offer its customers the highest standards in quality and service across all of its outlets. In 2004, the company became the first and only jeweler in the United Arab Emirates to be certified to both the ISO 9001 and ISO 14001 standards. Joyalukkas then progressively extended that certification across nineteen sites in India. 

A streamlined, structured documentation process has helped Joyalukkas effectively manage its rapid growth across several countries while staying in line with its corporate values.

Case Study: Management Systems in the Retail Industry (PDF)