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Information Technology Service Management Systems Auditor/ Lead Auditor Training Course

In accordance with the International Register of Certificated Auditors (IRCA) rules, if you have completed a 5-day training course for lead auditors, you can obtain additional qualification as a lead auditor of a different standard by attending a 3-day training course.

The Information Technology Service Management Systems Auditor/ Lead Auditor Training Course provides participants with the  knowledge and skills related to the preparation, planning, conducting, and reporting of audits and  assessing  the compliance of the Information Technology Service Management Systems with the requirements of ISO 20000-1:2011.

The combination of presentations, discussions, and case-studies (individual and team) are designed to help you develop an understanding and lasting skillset to be used in your professional career.

Location:
Czech Republic

Training Course Accreditation:
The training course is accredited by IRCA.

Training Topics:

  • Process approach;
  • Standards, principles, definitions;
  • Accreditation, certification and types of audit;
  • ISO 20000-1 and ISO 20000-2 requirements review and their practical implementation in the organization’s activities;
  • Techniques for carrying out an audit;
  • Plan, conduct and report an audit;
  • Techniques for continuous improvement.

After the training, you will be able to:

  • understand and interpret the requirements of ISO 20000-1:2011;
  • assess the compliance of the system against the requirements of the standard;
  • plan, conduct, report and implement follow-up audit activities.

Prerequisites:
Each attendee must have sufficient knowledge of the ISO 20000-1 and ISO 20000-2 requirements before attending this course.

Training course duration:
Intensive, 5-day training

Deliverables:
Internationally recognized certificate for Lead Auditor of Information Technology Service Management Systems (ISO 20000-1:2011) issued by Intertek upon successful completion of the course.

For more information regarding this course including dates and locations, please fill out the form below.