Information Technology Service Management Systems Lead Auditor Training

The Information Technology Service Management Systems Internal/ Lead Auditor Training Course provides participants with the knowledge and skills related to the preparation, planning, conducting, and reporting of audits. As well as an understanding on how to assess the compliance of an Information Technology Service Management System with the requirements of ISO 20000-1:2011.

The combination of presentations, discussions, and case-studies (individual and team) are designed to help you develop an understanding and lasting skill set to be used in your professional career.

Training Topics:

  • Process approach;
  • Standards, principles, definitions;
  • Accreditation, certification and types of audit;
  • ISO 20000-1 and ISO 20000-2 requirements review and their practical implementation in the organization’s activities;
  • Techniques for carrying out an audit;
  • Plan, conduct and report an audit;
  • Techniques for continuous improvement.

After the training, you will be able to:

  • understand and interpret the requirements of ISO 20000-1:2011;
  • assess the compliance of the system against the requirements of the standard;
  • plan, conduct, report and implement follow-up audit activities.

This training course is designed for managers from different managerial levels and professionals with responsibility for Information Technology.

Session Dates and Location:
Please contact us for upcoming dates and locations.

Course Fee: US and International Attendees: $2,395.00 USD per attendee; Canadian Attendees: $2,395.00 CAD per attendee (includes course materials, lunches and refreshment breaks).


Deliverables: Each attendee will receive a certificate(s) upon successful completion of the course.


Prerequisites: The participants are expected to have sufficient knowledge of the ISO 20000-1 and ISO 20000-2 Standards prior to attending this class.

Our Discount Policy

  1. You will be given a 10% discount on our published course fee when registering 90 calendar days prior to the start date of the training course or paid webinar.
  2. For three or more people from the same company (identified by the same company name) attending one training course or one paid webinar, each participant will enjoy 10% discount on our published course fee.
  3. Maximum 20% discount will be granted to an attendee if both conditions #1 and #2 are satisfied.

Please note: This discount policy only applies to Intertek’s public training courses or publicly held paid webinars and is not applicable to any on-site training course or paid webinar offered to a specific company.