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Case Study: Building a QMS to deliver high-quality IT services

Tulip Telecom, a data telecom and IT service provider, built their management system to ensure customer satisfaction and protect against potential security breaches.

The Challenge   

Tulip wanted their customers to have confidence in the quality, delivery, reliability, and price of their services. They also wanted to make improvements in employee training and increase skill levels within the company.      

The Solution 
Key clients required and expected Tulip to be able to demonstrate that it had a quality management system (QMS) in place. In addition to seeking ISO 9001 certification, Tulip also chose to implement the ISO 27001 standard in order to more effectively manage information security risks. They chose Intertek as their registrar for these standards because of our well-established reputation in the telecom industry.
 

Building a QMS to Deliver High-Quality IT Services (PDF)