ISO/IEC 20000-1 - IT Service Management Systems
Your IT system is a critical business resource which needs the right support processes and management in place in order to be successful.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000:2011 is the first international standard for IT service management. ISO 20000 promotes the adoption of an integrated process approach to delivering managed IT services. The standard is aligned and fully compatible with the ITIL (Information Technology Infrastructure Library) framework.
Intertek has helped organizations around the world achieve ISO 20000 certification smoothly and cost-effectively. For every one of them, we have provided more than just a certificate: we have given them the tools to manage their IT systems more efficiently. We assist in addressing the strategic business value generated by an organization's IT department, and the need to deliver high-quality IT services - not only in the back end, but also for customers and their interaction with the IT system.
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