ISO/IEC 20000-1:2011-Lead auditors of IT services management systems – IRCA accredited

This training course provides participants with knowledge and skills related to preparation, planning, conducting and reporting audits assessing the compliance of IT Service Management Systems with the requirements of ISO 20000-1:2011.

The combination of presentations, discussions, and case-studies aims to develop understanding and lasting skills to be used in your professional career.

Training Topics:

  • The training course comprises topics related to the overall concept for management standards including:
  • types of audits
  • terminology of the systems for management of IT technologies and management of services
  • review of the standards ISO 20000-1 and ISO 20000-2
  • relations with other standards
  • auditing process, audit techniques
  • documents pack and instruments helping the auditors.


Preliminary requirements for participation in this course: The participants are expected to be familiar with the standards ISO 20000-1 and ISO 20000-2 and also to have experience in the IT service management, ITIL and/ or appropriate training related to the management of IT services.

Deliverables: The training course ends with an examination which if completed successfully grants a IRCA accredited certificate for Lead auditors of IT services management systems

Course Cost:
1,300 €