Enabling you to identify and mitigate the intrinsic risk in your operations, supply chains and business processes.
Evaluating how your products and services meet and exceed quality, safety, sustainability and performance standards.
Validating the specifications, value and safety of your raw materials, products and assets.
This training course provides participants with knowledge and skills related to preparation, planning, conducting and reporting audits assessing the compliance of IT Service Management Systems with the requirements of ISO 20000-1:2011.
The combination of presentations, discussions, and case-studies aims to develop understanding and lasting skills to be used in your professional career.
Preliminary requirements for participation in this course: The participants are expected to be familiar with the standards ISO 20000-1 and ISO 20000-2 and also to have experience in the IT service management, ITIL and/ or appropriate training related to the management of IT services.
Deliverables: The training course ends with an examination which if completed successfully grants a IRCA accredited certificate for Lead auditors of IT services management systems
Course Cost: 1,300 €